1. All garments/linen/fabrics are handled with greatest care but owing to the conditions of the articles or non apparent/non-visible defects in its material there is a POSSIBILITY OF DISCOLORING OR SHRINKAGE. Such garments are accepted for cleaning at OWNER'S RISK and company will not accept any responsibility for it.
2. Company will use reasonable efforts to try to ensure that washing, drying and folding services are maintained at a high level of quality.
3. Company is not responsible for any article which is left beyond 30 days. After this storage fees will be charged @12% per month on the total invoice amount. Article not claimed within three months shall be handled appropriately by Company and be sold to recover the billed charges.
4. Company reserves the right to refuse cleaning any garment.
5. Removal of stain is a part of the process but, complete removal of stains can not be guaranteed and will be processed at customer's risk.
6. Company is not responsible for loss of or damage to any personal or non-cleanable items left in the article such as money, jewelry, or anything else.
7. In case of any loss or damage Company can reimburse up to a maximum of 5 times of its processing (dry clean) cost (decision remains with Company if any reimbursement has to be done) only if Customer is able to produce the bills. Compensation shall be provided in form of services and no cash will be given to customer.
8. Customers are requested to count the articles at the time of delivery and inform the delivery man in case of missing articles. Company will not be responsible for any such claims after the articles delivery has been accepted or handover to someone else as instructed by customer.
9. Customer gives a warranty of maximum up to 5 days from the date of delivery for the articles for any quality related issues with washing or dry-cleaning of articles (only if the article has not been used by the customer after service). Any claim after the stipulated time shall not be entertained.
10. Customer might get regular updates (Calls / SMS / Email / App Notification) from Company of transnational and marketing in nature, if customer wants to stop it then Customer has to register a request on official number- 9999-489-389.
11. Any loss/damage/delay due to FORCE MAJEURE conditions, Company is not liable for any compensation or reduction in charges.
12. We accept no liability for any loss or damage of the articles arising due to fire, burglary etc. beyond conduct or any other similar unforeseen causes.
13. Some process/items may require additional period to process. No deduction on billed amount or claim can be initiated against in respect of delays.
14. Tariff for designer wear will be decided on a case to case basis depending on the complexity of garment, the same shall be communicated to customer after it is examined by the expert at the processing center.
Payment Terms:
1. Company does not provide printed Invoice, and invoice will be sent by Whatsapp only.
2. Customer will be charged twice the amount of regular order for any express delivery.
3. Customer has to pay the entire amount after successful delivery of order.
4. For retail orders, customer can pay by any mode of payment (Cash/UPI Apps/ Credit Cards,etc)
5. Customer can buy a prepaid plan for which amount can be paid by cash/online payment only.
